Policies

We encourage you to book your catering request as early as possible to enable us to procure menu items needed for your event. The Catering Manager should receive your request no less than three (3) business days prior to your event. The following will need to be confirmed when arranging service:

1. Date of Function
2. Department Hosting Function
3. Location of Function
4. Number of People Attending
5. Start Time
6. Pick-Up Time
7. Menu
8. Special Arrangements
9. Person in Charge
10. Phone Number
11. Billing Information

Payment Terms are as follows

1. All functions need Administrative approval. All functions need to have a cost center identified and included for Administrative approval.
   1. All catered services charged to an internal department will be invoiced monthly.
   2. All outside groups must prepay for any catering function.
   3. Any services not charged to a cost center must be paid within 30 days of invoice.
2. Payment may be via cost center, credit card, or check.

Delivery:

Delivery of all functions will be provided by the Food and Nutrition Services Department within the minimum guest required. If event does not meet the minimum requirement, the option of pick up is available. Please contact the catering department to arrange.

Pickup

When booking your function please indicate a time for cleanup after your event. Food and Nutrition Services will return to clear your event at the scheduled time. Equipment and supplies are the responsibility of the host department until the scheduled pickup time. Any equipment of supplies missing at the scheduled pick up time will be charged to the host department at replacement cost.

Service:

All functions will be served on disposable products. China, linen, silverware, glassware and floral are exceptions that will be charged for accordingly. Please include any special requests when booking your event. Please do not hesitate to contact the Retail Manager, or Executive Chef to discuss any special menu items or service needs.

Larger functions or events that take place beyond normal business hours (6:00 am-5:00 pm, Monday thru Friday) may require additional labor which is not included in the price indicated in our catering menu package. In addition, food and supplies are assembled based on the number of guests attending the event. We do not base the amounts on an all-you-can-eat price. If an event needs additional food or supplies over and above the initial amount requested, the Food and Nutrition Services Department will be more than happy to replenish those supplies at an added cost.

Orders received less than three business days prior to the event may have limited menu options and/or service capabilities. Please contact the Director of Retail Services, Retail Manager, or System Executive Chef to discuss your needs and our ability to meet your expectations.

Prices indicated in CaterTrax are based on current indices, with the volatile market we work with, there may be instances when we are unable to provide a quality product as listed. We reserve the right to temporarily remove menu items should this occur. Special arrangements can be made by directly calling your Catering Manager or Executive Chef.

Due to Ohio Department of Health Regulations, and food safety liabilities, it is our policy that food and beverages not consumed during your event is not removed from the site of the event. Your health and well-being is our primary concern.

Cancellation

Cancellation or changes in the number of guests or menu at your function must be made no later than 24 hours prior to the start of your function. Failure to do so will result in financial responsibility for said function. Catered Events that require rental equipment (linen, china, tables, chairs, tents, etc.) require 5 business days’ notice of cancellation. Failure to notify the Food Service Department of cancellation may result in financial responsibility for those expenses.